Thank You Federal Express
Today was supposed to be the day that I had the rest of my crown work done, with only the permanent needing to be cemented at this point. Supposed to be because thanks to Federal Express it never happened.
Update: It is 9:30 the morning after. The package is still not there. The van returned to the local center last night not having completed its route. Exactly why a top-priority package wasn't treated as such is beyond me. Not getting any answer through customer service or the local facility, which is supposed to but hasn't called me, I called corporate HQ and spoke with a lovely woman in the president's office. Hopefully her involvement can make the difference.
To make the appointment easier for me, I decided to have a dentist in Forest Hills finish the work rather than my usual dentist in Manhattan. Which means that the crown needed to be delivered to the new dentist. Which is where Federal Ex comes into play.
I could have opted for a courier, but because of Fed Ex's stellar reliability, I figured what the hey, they're just as good. Wrong. The crown was supposed to be there at 8 this morning. It's still not there.
Part of the delay is because of the weather. I suspect the bulk is because the driver decided to make up his own delivery schedule, ignoring the priority order of packages, and decided to wait on this package since the dentist is in a residential building with a doorman.
Well, the driver is likely toast to some extent because I have penned one strong letter expressing my "profound disappointment" and the loss of "customer loyalty and trust" as a result of this experience.
Sadly, in the end, nothing can be done to make up for the fact I need to take another day off tomorrow or that my sister lost a day at work as well.